The moments we built this for
Healthcare isn't confusing on paper. It's confusing in the moment—when it's about someone you love, or you.
You're sitting in your car in the pharmacy parking lot, holding a prescription bag and a folded discharge sheet. Somewhere on that paper is what you actually need to do tonight. You can feel yourself starting to worry.
It's late. You should be sleeping, but instead you're on the couch reading the lab report the portal notified you about six hours ago. Half the words are in bold and colored red, which is somehow the least comforting thing anyone could have done.
Mom just had her cardiology follow-up. She's tired. You're the one who took the notes, but your sister lives out of state and needs to understand what's happening. The problem is, you barely understand what's happening.